Are you a technical expert growing into a management role?
Are you ready to take your first step into management?
Do you know how to transit from individual contributor into a manager?
How to achieve positive results through people?
As you develop in your career and become a manager, you often find that technical experience alone is not enough to manage and deal with your manager and your subordinates.
The aim of “Business Excellence” is to enhance skills and competencies of individuals who, for the first time, have the responsibility to manage other people. It focuses on three main pillars; managing your manager, subordinates and coworkers by using effective tools like
Psychological-Based Management, business process, problem solving, apprising performance and prioritization skills.
“Business Excellence” will help participants to gain confidence and capabilities to respond effectively to current and future business challenges as newly appointed managers.
The program combines a study of proven frameworks for best business management practice with experiential learning, in a supportive environment, team exercises as well as role play situations. You will apply everything you learn to your own work situation through reflection and discussion.

Managers training yields a higher ROI than juniors training Research shows that more than 85% of all training is targeted at front-line people, not managers. We believe it should be the other way around.


Introduction 3 hours
 What are levels of management?
 Transition from individual contributor to a manager
 Your role and responsibilities as a new manager
Managing your Manager 6 hours
 What sort of manager have you got?
 Your manager’s responsibilities and target
 What does your manager expect from you?
 How to achieve the two targets?
 Create perfect relationship with your manager
Managing your Subordinates 9 hours
How to achieve the company results?
 The three financial statements in a nutshell
 Focusing on the department objective
 Policy Deployment and KPIs
 Handling Conflicts
Plans and Appraises Performance
 Setting performance expectations and goals for groups
 Cascading KPIs
 Communicating goals
 Performance measurement
 Problems to avoid in appraising performance.
 Conducting performance appraisals
 Giving feedback for development
Delegation without losing control
 What type of tasks to delegate?
 Define the desired outcome
 Select the right person
 Assign the responsibility and define the time factors
 Monitor progress and evaluate performance
Managing your Co-workers 6 hours
Our Customer “internal/external” Decide our Future
 Identify your internal and external customers
 How to satisfy your customers?
 How to achieve your goals?
 Showing authority through competence
 Tips for Dealing with Difficult Co-workers
 Does your business process capable to serve your customer?
Tools to Achieve the Three Objectives 15 hours
Business Process Management
 What is the business process management?
 How to set a process
 Process Improvement
 Process Standards / Process Excellence
 Critical Success Factors
 Empowerment Enabler “support the business goal and involve your workgroup”
 What it mean to you “increase your productivity and reduce time of operation”
Who am I “Psychological-Based Management”?
 Personality profiling using MBTI
 Personality analysis
 Dealing with different personalities
 How others see me?
 Identify current situation
Problem Solving Process
 Identifying and selecting problem
 Analyzing problem
 Generating potential solution
 Selecting and planning solution
 Implementing solution
 Evaluation solution
Problem Solving Tools:
 Pareto Chart
 Ishikawa Diagram “Fishbone”
 RCA “Root Cause Analysis”
 Brain Storming
Priority Management
 If you are not managing yourself then you can’t manage other people
 Dealing with interruptions
 Pareto 80/20
 Time matrix tool
Final Project 3 hours

Benefits for Individual
 Understand what are the different levels of management.
 Know what is Psychological-Based Management and personality analysis.
 Analyze different personalities and how to treat each one to achieve results through people.
 Define what is the business process management.
 How business process is created to satisfy internal and external customers.
 Test their current business process capability and recommend modifications to increase productivity and reduce the time of operation.
 Translate the needed target into performance goal for each of their subordinate.
 Set priorities for them themselves and delegate to others without losing control.

Benefits for Organization
 The strategy and company goals are better communicated, understood, and accepted Efforts are aligned in the direction of the achievement of the strategic goals.
 Prevention of larger issues through an on-gong discussion around performance (on-going feedback)
 The content of the appraisals will help do the manpower planning and adapt the training plan to the needs expressed to perform well in the job.
 Effective performance appraisal allows the organization to calculate bonuses and salary increase on fair basis this will be more credible, and should yield better returns in terms of recognition / motivation aspects.
 Increased team and individual productivity/performance will increase the utilization of the available resources, time/materials, and yields more profit without additional cost

 First time managers and any professional interested in acquiring the skills and dynamics of being an effective manager.

 Program Language: English / Arabic
 Program Duration: 42 hours
 14 session 3 hours session

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