Are you a technical expert growing into a management role?
Are you ready to take your first step into management?
Do you know how to transit from individual contributor into a manager?
How to achieve positive results through people?
As you develop in your career and become a manager, you often find that technical experience alone is not enough to manage and deal with your manager and your subordinates.
The aim of “Business Excellence” is to enhance skills and competencies of individuals who, for the first time, have the responsibility to manage other people. It focuses on three main pillars; managing your manager, subordinates and coworkers by using effective tools like
Psychological-Based Management, business process, problem solving, apprising performance and prioritization skills.
“Business Excellence” will help participants to gain confidence and capabilities to respond effectively to current and future business challenges as newly appointed managers.
The program combines a study of proven frameworks for best business management practice with experiential learning, in a supportive environment, team exercises as well as role play situations. You will apply everything you learn to your own work situation through reflection and discussion.
Managers training yields a higher ROI than juniors training Research shows that more than 85% of all training is targeted at front-line people, not managers. We believe it should be the other way around.
Introduction 3 hours
What are levels of management?
Transition from individual contributor to a manager
Your role and responsibilities as a new manager
Managing your Manager 6 hours
What sort of manager have you got?
Your manager’s responsibilities and target
What does your manager expect from you?
How to achieve the two targets?
Create perfect relationship with your manager
Managing your Subordinates 9 hours
How to achieve the company results?
The three financial statements in a nutshell
Focusing on the department objective
Policy Deployment and KPIs
Plans and Appraises Performance
Setting performance expectations and goals for groups
Problems to avoid in appraising performance.
Conducting performance appraisals
Giving feedback for development
Delegation without losing control
What type of tasks to delegate?
Define the desired outcome
Select the right person
Assign the responsibility and define the time factors
Monitor progress and evaluate performance
Managing your Co-workers 6 hours
Our Customer “internal/external” Decide our Future
Identify your internal and external customers
How to satisfy your customers?
How to achieve your goals?
Showing authority through competence
Tips for Dealing with Difficult Co-workers
Does your business process capable to serve your customer?
Tools to Achieve the Three Objectives 15 hours
Business Process Management
What is the business process management?
How to set a process
Process Standards / Process Excellence
Critical Success Factors
Empowerment Enabler “support the business goal and involve your workgroup”
What it mean to you “increase your productivity and reduce time of operation”
Who am I “Psychological-Based Management”?
Personality profiling using MBTI
Dealing with different personalities
How others see me?
Identify current situation
Problem Solving Process
Identifying and selecting problem
Generating potential solution
Selecting and planning solution
Problem Solving Tools:
Ishikawa Diagram “Fishbone”
RCA “Root Cause Analysis”
If you are not managing yourself then you can’t manage other people
Dealing with interruptions
Time matrix tool
Final Project 3 hours
Benefits for Individual
Understand what are the different levels of management.
Know what is Psychological-Based Management and personality analysis.
Analyze different personalities and how to treat each one to achieve results through people.
Define what is the business process management.
How business process is created to satisfy internal and external customers.
Test their current business process capability and recommend modifications to increase productivity and reduce the time of operation.
Translate the needed target into performance goal for each of their subordinate.
Set priorities for them themselves and delegate to others without losing control.
Benefits for Organization
The strategy and company goals are better communicated, understood, and accepted Efforts are aligned in the direction of the achievement of the strategic goals.
Prevention of larger issues through an on-gong discussion around performance (on-going feedback)
The content of the appraisals will help do the manpower planning and adapt the training plan to the needs expressed to perform well in the job.
Effective performance appraisal allows the organization to calculate bonuses and salary increase on fair basis this will be more credible, and should yield better returns in terms of recognition / motivation aspects.
Increased team and individual productivity/performance will increase the utilization of the available resources, time/materials, and yields more profit without additional cost
First time managers and any professional interested in acquiring the skills and dynamics of being an effective manager.
Program Language: English / Arabic
Program Duration: 42 hours
14 session 3 hours session